• Chicago (312) 263-4625
  • Bourbonnais (815) 933-2227
150 N. Michigan Ave #1200, Chicago, IL 60601

Practice Policies

It is our philosophy to help you look your personal best with a minimum of downtime. We are dedicated to providing the highest level of patient care. This includes providing every patient with:

  • A caring atmosphere: We take time to listen and answer your questions fully.
  • Educational support: We feel that a well-informed patient is one of our best assets in providing successful treatment and prevention. We provide you with a thorough explanation of your diagnosis and treatment options.

Appointments

Chicago Office
Monday 9:00 am – 6:00 pm
Tuesday 8:00 am – 6:00 pm
Wednesday 9:00 am – 5:00 pm
Thursday 8:00 am – 5:00 pm
Friday 8:00 am – 5:00 pm
*Saturday 8:00 am – 2:00 pm

*Select Saturdays each month. Please contact office.

Bourbonnais Office
Monday 9:00 am – 5:00 pm
Tuesday 9:00 am – 5:00 pm
Wednesday 9:00 am – 5:00 pm
Thursday 8:00 am – 7:00 pm
Friday 7:00 am – 5:00 pm
*Saturday 8:30 am – 12:00 pm

Medical Emergency Policy

If you are experiencing a medical emergency please call 911. If it is not a medical emergency please call our office or leave us a message and your call will be returned as soon as possible.

Cancellation Policy

Please provide us with at least 48 hours advance notice for any appointment changes. This will enable us to better accommodate another patient. If you do not call to cancel your appointment more than 2 business days before an office visit you will be charged a $50 fee; this will not be covered by your insurance policy.

Prescription Refills

Prescription refills are handled during office hours when we have full access to your medical records. Refills are not routinely filled on holidays, weekends, or if you have not been seen for more than six months.

Fees, Payments, & Insurance

We participate in many insurance plans. Please be prepared to provide current insurance card and identification upon each visit along with any applicable insurance co-pay.

For our patients who do not carry medical insurance, we do ask for full payment at the time services are rendered by check or credit card.

Product Return Policy

All makeup is final sale unless there is a reported allergy or reaction.

All non-prescription products may be returned within 30 days of the purchase date. Patients may return products due to allergy, dissatisfaction or if the item is defective/damaged. Product returns/exchanges will not be accepted for products that are damaged by the patient (i.e. torn packaging, written on, etc.). We cannot accept returns/exchanges for any pills or supplements.

We offer a refund or a replacement of the original product. Please notify the office if you need assistance with a product return.

Credit Card Policy

In an effort to be more environmentally conscious, beginning January 1, 2016 the practice will require a credit or debit card on file as a convenient method of payment for balances such as co-pays, deductible and/or coinsurance amounts.

* Patients credit card information will be stored in an encrypted, confidential and secure manner.

  • What Does Credit Card on File Mean For Me? I have never had to do this before at any other doctor’s office.Although it’s not surprising that this is new to you, you will see it more and more. We are definitely not the first to do this – Credit Card On File is a rapidly growing trend in the healthcare industry. Many medical practices, imaging centers and outpatient surgical centers require a credit card on file. With the Affordable Care Act and the Health Exchanges, we are seeing a massive increase in patient deductibles. These factors are driving many doctors’ offices to either squeeze more patients into shorter periods of time or to stop accepting insurance. We have decided to focus on becoming more efficient in our office processes instead.
  • How does Credit Card on File work? I’m nervous about giving up my sensitive financial information.We place a high premium on keeping your personal and financial information secure. When you come to the office, we will key in your credit card information in to our virtual terminal. Your card information is securely protected and encrypted in our virtual terminal. This system stores the card information for future transactions using the same sort of technology that any online retailer would. We can’t see the card number – only the last 4 numbers, giving us no way to use the card outside of our billing system.
  • I always pay my bills on time. Why do I have to do this?The few patients that we have to send to a collections agency do cost us a lot of money, but the entire billing process can be wasteful. Reducing unnecessary costs is essential for us to continue to accept insurance and Medicare. Nothing is changing about how much you pay. When you come into our office and receive a service, you do so with understanding that you are ultimately responsible for the cost of your care. We bill your insurance company for you and we have contracts with most insurance companies that help to get you the best possible coverage for your care. The card is provided as a guarantee of payment.
  • I don’t have a credit card.You are welcome to leave a HSA (Health Saving Account) or Flex Spending Plan Card on file or pay with cash or check for the visit in full. We understand there are legitimate reasons you might not have a card (declared bankruptcy, maxed out, or declared unworthy of credit). If this is the case, please speak with our Billing Manager or Practice Manager and we will work out a plan with you.
  • What if there is a problem with my bill and I don’t notice it until after the payment processes?We hope that this doesn’t happen but we understand that sometimes mistakes happen. So, we will routinely review the accuracy of claims processed by insurance and will contact you if we find a problem. But, if you find a problem, call us and we will investigate it. If we owe you money, we will refund it to the same card on file.
  • What if I have more questions?Our staff is happy to speak with you about your account at any time.

Billing

We now offer convenient online bill pay for patients to make their payments. It’s simple to enroll, just visit: https://myhealth.gatewayedi.com/dermbillpay
Our Billing Coordinator, Matt Rivera, handles all of of your billing questions for our Chicago and Bourbonnais locations. Please call his direct line at 877-705-4231 for any questions or concerns.

 

Notice of Privacy Practices

The following information describes how medical information about you may be used and disclosed and how you can get access to this information.

  1. Purpose of this Notice:
  • This notice describes how we may use and disclose your health information to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. This notice also outlines our legal duties for protecting the privacy of your health information and explains your rights to have your health information protected. We will create a record of the services we provide to you, and this record will include your health information. We maintain this information to ensure that your receive quality care and to meet certain legal requirements related to providing you care. We understand that your health information is personal, and we are committed to protecting your privacy and ensuring that your health information is used appropriately.

2. Our Responsibilities:

  • We are required by law to maintain the privacy of your health information and provide you notice of our legal duties and privacy practices with respect to your health information. We have also appointed a Privacy Officer who is responsible for ensuring that we protect your health information and that we abide by the terms of this Notice.

3. How We May Use or Disclose Your Health Information:

The following categories describe examples of the way we use and disclose health information.

  • For Treatment: We may use your health information to provide you with medical treatment or services. An example of this would include a physical examination. We may also disclose your health information to your physician or another healthcare provider to be sure those parties have all the information necessary to diagnose and treat you.
  • For Payment: We may use and disclose your health information to others so they will pay us or reimburse you for treatment. For example, a bill may be sent to you, your insurance company or a third-party payer. The bill may contain information that identifies you, your diagnosism and treatment or supplies for the course of treatment. We may share your health information with pharmeceutical company patient assistance programs and patient support organizations in order to assist your in obtaining payment for your care or payment for certain parts of your care.
  • For Health Care Operations: We may use and disclose your health information in order to support our business activities. For example, we may use your health information for quality assessment activities, training of medical students, necessary credentialing, and for other essential activities. We may ask you to sign your name to a sign-in sheet at the registration desk and we may call your name in the waiting room when we call you for your appointment. We may disclose your health information to a third party that performs services such as billing and collection, on our behalf. In these cases, we will enter into a written agreement with the third party to ensure they protect the privacy of your health information.
  • Appointment reminders: We may use and disclose your health information in order to contact you and remind you of an upcoming appointment for treatment or health care services.
  • Treatment Alternatives and Health-Related Benefits and Services: We may use your health information to inform you of services or programs that we believe would be beneficial to you. We may call, mail or e-mail you information about these services or goods. For example, we may contact you to make you aware of new productsm supple product information, or a new patient assistance program that may be available to you.
  • Individuals Involved in Your Care or Payment of Your Care: We may release your health information, including information about your condition to family member or friend who is involved in your medical care or who helps pay for your care. If you would like us to refrain from releasing your health information to a family member or friend, please notify our Privacy Officer. We may also disclose your health information to disaster-relief organizations so that your family can be notified about your condition, status and location.
  • We are also allowed by law to use and disclose your health care information without your authorization for the following purposes: As required by law- We may use and disclose your health information when required to do so by federal, state or local law.

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